Shipping policy

CARS CAFÉ™ Shipping & Return Policy

Shipping Policy

We ship all products listed on our website. Orders are typically processed and shipped the same or next business day after the order is placed. If you provide your email address at checkout, you will receive an order confirmation email along with a tracking number and a detailed packing slip once your order ships.

We currently ship domestically via USPS , FedEx, or UPS at a flat rate of $6 per order. Delivery times typically range from 2 to 8 business days, depending on the destination.

If you require an alternative shipping method, please contact us prior to placing your order, as additional charges may apply.

Shipping Issues & Responsibility

Incorrect Addresses
Please ensure your shipping address is correct before completing your order. CARS CAFÉ™ is not responsible for packages delivered to incorrect addresses provided by the customer.

Lost, Damaged, or Delayed Packages
Once an order is shipped, we rely on USPS , FedEx, or UPS for delivery. While we are happy to assist with lost or damaged shipments, CARS CAFÉ™ is not responsible for delays caused by the carrier. If your order is lost or damaged, please contact us within 7 days of the expected delivery date at info@carscafe.com, and we will file a claim with the respective carrier on your behalf.

Returned Packages
If a package is returned to us due to an incorrect address, refusal, or failure to claim it from the carrier, the customer will be responsible for any additional shipping fees to resend the package.

Return Policy

At CARS CAFÉ™ , we are committed to providing you with the highest quality service and coffee.

Since coffee is perishable and roasted to order, we do not accept returns on coffee purchases. However, if there is an issue with your order, we want to make it right.

Issues with Your Order

If you experience any of the following, please contact us at info@carscafe.com within 30 days of your purchase:

You received the wrong item.
Your order was damaged during shipping (please include photos).
You are dissatisfied with your coffee and need assistance with brewing recommendations.

Refunds & Replacements

Incorrect or Damaged Orders
If we made an error or your order was damaged in transit, we will replace the item or issue a refund.

Dissatisfaction with Coffee
Since taste is subjective, we do not offer refunds based on personal preference. However, our team is happy to help with brewing guidance or recommendations to enhance your experience.

Lost Packages
If the respective carrier marks your package as delivered but you did not receive it, we recommend checking with neighbors or your local post office. If the package is still missing, please contact us, and we will do our best to assist you.

Contact Us

For any shipping or return-related questions, please reach out to:

CARS CAFÉ™
Email: info@carscafe.com
Address: 1000 Clint Moore Road, Suite 110 B
Boca Raton, FL 33487
Phone: (561) 849-4030